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Community Manager

Marketing - Novaquark - Montréal, Canada

Description

We are looking for a qualified Community Manager to join our team based in Montréal. In this role, you will act with the existing Community Management team as the face and voice of the studio in front of the Community. If you are experienced in community events, community communication, and have a passion for MMORPGs and Science-Fiction, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great empathy and customer service skills, and have the ability to moderate online and offline conversations with our community. You should also have great teamwork skills, to act consistently with other Community Managers on various tasks.

Responsibilities:

  • Respond to Community comments and questions in a timely manner.
  • (especially Forum, Discord, Reddit, and YouTube)
  • Relay the key communication beats to the community.
  • Monitor and report on Community feedback and online reviews.
  • Create and/or participate in online/offline events to boost community activity.
  • Coordinate with Marketing to ensure communication consistency.
  • Communicate with the Development team to stay up-to-date on new game features.
  • Build positive relationships with players and potential players.
  • Stay aligned with the rest of the Community Management and Live Operations Teams as well as the Moderation Staff on the Forum and Discord to ensure consistency.

Requirements

  • At least 3 years of proven work experience as a Community Manager in video games, preferably on community-driven franchises and/or games.
  • Experience in launching community initiatives (e.g. launching or maintaining an ambassador program, creating an event series, writing an email newsletter, etc).
  • Living in Montréal (or willing to relocate there) or its surroundings.
  • Be strongly teamwork-oriented with other Community Managers.
  • (internal team communication is mandatory)
  • Native level English speaker, and excellent verbal communication and writing skills.
  • Ability to keep your cool, and quick to react in a crisis situation in the Community.
  • Attention to detail and ability to multitask.
  • Knowledge of Sandbox MMO games (like EVE Online or Elite:Dangerous) is mandatory.
  • Knowledge of Kickstarter projects, their usual constraints/challenges and being able to adapt the communication according to this kind of contest is a big plus.
  • A real taste for Sci-Fi and good pop-culture knowledge would be appreciated as well.

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