New authentication bot coming to the official discord server


To support the server’s growth and ease everyone's life, we are deploying a new bot in charge of authentication and role management. This bot was made by NQ developers and "speaks" directly with our internal systems. Thus, it allows for better control, integration, and automation.

Keep in mind that authenticating your Discord account is completely optional. However, this is the only way to get the corresping roles on Discord, and thus access channels under NDA.

Deployment timeline

As we are replacing the current system with a new, totally different one, deployment will be done in two phases to avoid breaking current access.

Phase 1 (current)
Players can continue to use the old authentication process to gain Discord roles. On the community portal, you can already link your Discord account by editing your profile. We recommend you to do so to be ready for the next phase.

Phase 2
On October 22nd, the new bot will go live and the old authentication process will be retired. Roles will now be set solely for accounts linked from the Community Portal. If you linked your account on the Community Portal during phase 1, the transition will be seamless. If not, you will need to link your account to recover your access (if applicable).

NB1: Even if you have already been authenticated through the old process, you will still need to link your Discord account on the Community Portal.

NB2: During phase 2, the “Dual Universe Bot” (currently in charge of the authentication process) will stay active as it has other features, but will no longer manage authentication. Any data it had previously recorded for this purpose will be deleted a few days later (this timeframe will act as a small security margin in case of any potential issues with the new bot).

What will the bot do exactly?

For all players who have linked their Discord account:

For all players who have not linked their Discord account, it removes any of the above roles. It also applies the same actions to players who unlink their accounts.

All information about the official discord server

Over the years, Discord has become a key communication tool between players during online games and MMOs, as well as a way to keep in touch with development studios.

Dual Universe's community has been no exception to this. It has become clear that Discord is an essential element in maintaining an active community, gathering instantaneous feedback when needed, and connecting with Dual Universe’s ever-expanding playerbase.

That's why all players are encouraged to join if they want to discuss the game with other players. This is in no way mandatory, however, as important announcements will also be made on our other communication channels, such as the official forum and our website.

Please note that, as announced in the past, the server was originally created by the dedicated players from the community. As most players were already connected to this server, they kindly agreed to transfer ownership to Novaquark when we decided to provide an official Discord server. Please give them huge thanks for this.

This thread aims to answer common questions about Discord and the official server. Once connected to the server, we also encourage you to read the #frequently-asked-questions channel.

What is Discord?

Discord is a free-to-use voice, video, and text application. It is one of the best tools for communication between players from all around the globe, and currently has millions of members. It is available on PC, smartphones, or on your browser.

For more information, you can check their website, and especially their help center.

How to join the Dual Universe server?

Go to https://discord.gg/dualuniverse

After joining, please take the time to read the server rules in the #server-information channel.

If you are new to Discord, they have a useful help center which can help you understand the interface and settings.

How is moderation done?

Like most official Discord servers, moderation works far more efficiently as a community effort. We'd like to thank the moderation team, made up of chosen community members, for their dedication to making our Discord server a great place to discuss everything related to the game.

A big part of this team comes from the people responsible for the creation of the server, as they were already experienced and happy to help. We greatly appreciate their commitment!

How to sort out conflicts on Discord?

If, as a user, you encounter any issue on the official Discord, please contact the moderation team first. Should the moderation team not be able to resolve the issue, only then should you contact the Novaquark staff.

In the latter case, please make sure that: 

What is 'linking my Discord account'?

By default, there is no link between Dual Universe game accounts and Discord accounts:

Anyone can create a Discord account and set the nickname which they want.

In the Dual Universe game, forums, or websites, the same person may have a different name.

This is all fine and dandy!

However, on Discord, there are also restricted channels under NDA (Non Disclosure Agreement) for players who have access to the Alpha. Some roles are also associated to backer titles (for those who want to show them).

For those who want to, it is thus possible to match their Discord account with their Dual Universe account. We call this process "linking" your accounts. It is entirely optional, but this is the only way to access channels under NDA.

The linking process is done from the community portal, on the page where you edit your profile. It is as simple as clicking on a button and accepting the Discord prompt (you may need to login to Discord first). You can see a step-by-step guide below.

Once completed, a custom bot made by Novaquark will update your roles and your nickname on the Dual Universe Discord (just give it a few minutes, it manages thousands of players!).

What is the bot doing exactly?

For all players who have linked their Discord account:

For all players who have not linked their Discord account, it removes any of the above roles. It also applies the same actions to players who unlink their accounts.

Pro tip: As long as a Discord user has the "Verified identity" role, you know who you are talking to, as their nickname is guaranteed to be the same in-game and on the forums. Please note, however, that this only works on the official Discord server.

Step-by-step guide for linking your accounts

Note that we only record your Discord ID, name, and discriminator (the four digits near your username) when you link your Discord account.

How to unlink your Discord account

Note that unlinking deletes all information previously recorded (ID, name, discriminator)

Conclusion

We hope this change will simplify things and ease everyone’s life on Discord. If you have any questions, feel free to ask them in this thread.